Contact Us Original - Audatex Portal

Address Change

The Address Change form can be used to change your Billing, Shipping or both addresses. Simply complete the form below and the request will be routed to the appropriate team to make the update. You will be notified by email once the change has been completed. Please be aware this request may take up to 48 hours to process.
*Login ID:
*Name:
Title:
Company:
Valid email address format *Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX *Phone:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Fax:
Address:
City:
State:
Zip:


NEW ACCOUNT INFORMATION
Apply to
Name:
Title:
Company:
Valid email address format Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Phone:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Fax:
Address:
City:
State:
Zip:
AUTHORIZATION INFORMATION
Valid email address format Authorized By (Enter Email):
Valid format is mm/dd/yyyy Date:
Federal Tax ID# (Optional):

Account Information

The DVD Replace Request form is used to request a new DVD in the event yours is missing or damaged. Simply complete the form below and the request will be routed to the appropriate team and a new DVD will be shipped. You will be notified by email once the request has been completed. Please be aware this request may take up to 48 hours to process.
*Login ID:
*Name:
Title:
Company:
Valid email address format *Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX *Phone:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Fax:
Address:
City:
State:
Zip:


DVD Details
Reason for Request
DVD Requested

Header Change

Use this form if you need to make a change to your Estimate Header. Your Header can be up to 5 lines with 78 characters per line. Simply complete the form below and the request will be routed to the appropriate team to make the update. You will be notified by email once the change has been completed. Please be aware this request may take up to 48 hours to process.
*Login ID:
*Name:
Title:
*Company:
Valid email address format *Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX *Phone:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Fax:
Address:
City:
State:
Zip:

	ESTIMATE HEADER CHANGE: This field is limited to 5 lines, max of 78 characters/line Shows on Shoplink/Audatex Estimating estimates.
	If for Independent Appraiser, does this change apply for all users?
	Yes No
	If No, enter user Name
	AUTHORIZATION INFORMATION
Valid email address formatAuthorized By (Enter Email):
Title:
Valid format is mm/dd/yyyy Date:
Federal Tax ID# (Optional):

Thank you for participating in the Repair Status Program. Please complete the Steps below.
STEP 1:	Complete this form and click "I AGREE" on the Audatex Repair Status Data License Agreement. If you are going to be using AutoFocus, select Audatex AutoFocus Lite as the Body Shop Management System you will use. This Agreement allows Audatex to use data and information from your shop to compile repair shop status analysis. Please see the actual agreement for details.
STEP 2:	Complete the CynCast (an Audatex technology partner) data form so that CynCast can forward your repair order data to Audatex for the Repair Status Program. This program utilizes the CycCast Repair Order Data Pump to send information from your body shop management system directly into the Audatex Repair Status Program, without the need for any manual re-entry.
NOTE:	Shops using AutoFocus as their body shop management system are not required to complete STEP 2.

REPAIR STATUS PROGRAM

RFR Request

Use this form if you have questions about Labor Times, Parts Prices or calculations. Simply complete the form below and the request will be routed to the appropriate team to make the update. You will be notified by email once the change has been completed.

Login (Client) ID:

Contact Name:

Company:

*Email:

*Confirm Email:

Phone:

Fax:

Address:

City:

State:

Zip:

PARTS EXCHANGE INFORMATION

Supplier PXN ID:

Supplier Name:

ESTIMATE INFORMATION

Vehicle Year/Make/Model:

Audatex Vehicle ID and Options:

Vehicle Vin#:

Log # and Host:

CD/DVD Date:

Insurance Company:

Op Code	GDE No	Time on Estimate	Reason for Request

General Comments or Requests:

Sales Support

Sales :
+1 800.237.4968 (8 am to 5pm, PST, USA)

Repair Facility/Independent Appraiser Sales:
1 800.237.4968

AutoWatch Sales:
1.866.977.6473

	*Required Field
*First Name:
*Last Name:
*Company:
Valid email address format *Email:
Valid email address format *Confirm Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX Telephone:
*Address:
*City:
*State:
*Zip:
*Country:
Industry:
Solution Interest:
Additional Comments:
	Please send me information on future projects services, events and offers. (Audatex does not distribute or sell your information)
How did you hear about us?

Tech Support

Audatex Estimating Clients: +1 866.420.2048 (Or Designated Call Number)

Insurance Claims support: +1 800.669.4237

Collision Repair Facility support: +1 800.546.5237

Vehicle Valuations support: +1 800.351.3133

The Technical Support form should be used when you have an issue that can't be resolved with any of the documentation provided on this portal. Simply complete the form and the request will be handled in 24 hours or less.
	*Required Field
*Login ID:
*Name:
*Company:
Valid email address format *Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX *Phone:
*Product:
How can we assist you?:

Training Support

The Training Support form is used to contact the Training Team with questions about E-Learning Courses and Product Documentation.
	*Required Field
*Login ID:
*Name:
*Company:
Valid email address format *Email:
Valid format is (XXX)XXX-XXXX or XXX-XXX-XXXX *Phone:
*Product:
How can we assist you?: